Insurance
Customer who purchased a 24/7 coverage policy expect a 24/7 support!
Talkbot AI helps insurance companies to automate both their inbound and outbound call centers.
Allowing them to resolve tier-one customer service requests 24/7 and reach the right client at the right time with the right message with Talkbot outbound calls.
working with you
CUSTOMER OUTREACH
SALES & LEAD GENERATION
Outbound lead generation to sell plans and upsell riders. Identify high value customers from customer intent analytics.
AUTOMATIC RE-CONTRACTING
Proactive reminder for upcoming renewals. Reconnect with lapsed renewals, capture intent to renew and transfer to live agent.
INSURANCE AGENT TRAINING
Assist agents to sell better by equipping them with best-in-class objection handling skills from your curated knowledge repository.
POST PURCHASE ONBOARDING
Onboarding customers and maintaining service quality by providing a detailed explanation of key clauses of the insurance product they’ve just purchased.
CUSTOMER SUPPORT
Assist customers by navigate their requests:
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Existing plan inquiry (panel clinics and hospitals)
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Discover other available policies
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Request for quotes and modify existing quotes
CLAIMS
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Update on claim status
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Request for additional documents
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Outbound/inbound appointment setting for insurance investigators
CUSTOMER CARE
INTERACTIVE FEEDBACK
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
SALES
Conduct highly targeted voice campaigns to your target audience with the right message at the right time.
REMINDERS
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Courtesy reminder for customers about upcoming premium deduction
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Payment method guide
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Request extension of premium payment date