Telecommunications
Connectivity has become essential to our everyday lives and we simply cannot live without 24/7 access. In the new world of changing market models and increasing number of choices, Telco customers are more empowered than ever before. Customer service becomes the crucial differentiator. The antiquated 9-5 customer service and long hold times are no longer acceptable. Talkbot helps the telecommunications industry improve the quality of their customer service 24/7, reach their customers with the latest plans and devices, while reducing cost and boosting profits.
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CUSTOMER OUTREACH
TELE-SALES / LEAD GEN
Outbound lead generation to sell plans and upsell add-ons subscriptions such as data, Netflix, Disney etc.
AUTO RE-CONTRACTING
Event or time trigger calls to existing customers to service their pre-expirings plans to lock-in sales.
FAQs
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Plan and device details
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Device troubleshooting
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Re-contract dates
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Nearest outlets and business hours
DYNAMIC COLLECTION
Negotiate and obtain payment commitment from customers, including date and mode of payment, for their late phone bills.
COURTESY REMINDER
Remind customers on upcoming payments or credit that is pre-due.
APPOINTMENT SCHEDULER
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Arrange appointments for broadband or cable installation and maintenance.
CUSTOMER CARE
CUSTOMER SUPPORT
Through conversation help customers navigate their requests. Together with Telco’s other omni-channel services, customer service is more effective.
INTERACTIVE FEEDBACK
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
CROSS SELLING
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Upgrade plan
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Devices